Got Questions? Need a Replacement Part?
Please contact us at contact@stoverjourney.com and we'll do our best to help.
Warranty
All STOVER products are covered by a Limited 2-Year Warranty, covering parts & manufacturing defects (contingent on use). You do not need to register your product to be covered by the warranty. Please contact us at contact@stoverjourney.com should you ever have any issues.
Return Policy
Initiating Returns
You have the option to initiate a return for STOVER® products within 30 days of receiving your order. To qualify for a return, the items must be in new, unused condition, with all original packaging. Please note that all shipping costs associated with returns and exchanges are the responsibility of the customer. Initial shipping costs are non-refundable.
International Returns and Exchanges
For our international customers, STOVER is committed to accommodating returns and exchanges in accordance with the policies mentioned above. However, the specific procedures for returns may vary from country to country and will be assessed on a case-by-case basis. International customers are encouraged to contact us at contact@stoverjourney.com for detailed return and exchange instructions based on their geographical location.
Exchange Policy
Should you wish to exchange an item, kindly follow these steps:
- Initiate a return for your original purchase, adhering to the guidelines outlined above.
- Make a separate purchase for the item you desire as a replacement.
If you have any inquiries or require assistance, feel free to reach out to us at contact@stoverjourney.com. We are here to provide you with the support you need.